Refund policy

Return and Refund Policy

At GiftorDecor, we strive to provide excellent customer service and ensure your satisfaction with our products. This policy outlines our guidelines regarding returns and refunds for your convenience.

1. Eligibility for Returns : 

Returns are provided in the following scenarios:

The item(s) received are defective, damaged, or not as described on our website & The wrong item(s) have been shipped.

(1). Returns Process: To initiate a Return, Kindly inform us within 3 days from the date of delivery. We may require you to provide supporting evidence, such as photographs and opening/unboxing video of the defective or damaged items. Once your Return request is approved, we will provide instructions on returning the item(s).

(2). Refunds Methods: Refunds will be issued using the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account, as it may vary depending on your financial institution.

(3). Return Request Period: In the event that you wish to make a return, please submit a complaint within 3 days from the date of delivery. Any requests received after this period may not be accepted.

(4). Damaged Product: If you receive a damaged product, kindly provide us with an opening/unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

(5). Missing Product: Should any items be absent from your order, please share an opening/unboxing video displaying the remaining items. Kindly inform us within 3 days of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

(6). Exchange Product: We don't have exchange policy. Please contact our customer support team for exchange related queries.

2. Non-Returundable Items

The following items are not eligible for returns or refunds:

(1) Items that have been worn, washed, or altered.

(2) Items without their original tags or packaging.

(3) Personalized or customized items.

(4) Items purchased during clearance sales or promotional offers, unless they are defective or damaged.

3. Return Shipping Costs

(1) Defective or Incorrect Items: If you receive defective or incorrect items, we will bear the return shipping costs. Please contact our customer support team for further instructions on return shipping.

(2) Non-Defective Items: For returns that are not due to defects or errors on our part, you will be responsible for the return shipping costs.

Note: This return and refund policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.

We hope this policy clarifies our procedures regarding cancellations and refunds. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

If You Have Any Concern Regarding Your Product & Return or Refund Policy You Can Contact Us on Email:- contact@giftordecor.com or WhatsApp:- 7972782411